CMS Info Systems - Senior Manager/Associate Director - Business Operations

Location-Mumbai

Experience and Background:

Master's degree in operations; plus a minimum of 12 years of full-time experience of leading field operations in Logistics or Retail industry.

Job Description:

- Overall Accountability for Territory Operations.

- Effectively strategizing & handling Logistics operations, maintenance and route optimization

- Identifying & managing risk factors during operations - Analyzing operations carried out with proper infrastructure, like manpower, vehicles, trunks, locks etc

- Managing ATM's & CDP in the territory.

- Fleet Management

- Manpower Management

- Effectively handle process related improvements

- Liaison with government bodies (RTO, Police and Local Municipal officials etc.)

- Provide efficient and effective customer service to achieve high customer satisfaction levels.

- Conduct Regular Audits - Keeping close watch on process adherence & conduction surprise audits

Competencies:

- Demonstrates strong verbal and written communication skills

- Ability to positively influence behaviors and outcomes; guide and influence leadership & manage large teams

- Excellent time management skills and ability to prioritize

- Having keen analytical & Problem Solving skills

- Goal Orientation

- Ability to handle pressure and deadlines

- Having high level of integrity and honesty