CMS Info Systems - Director - Service Delivery

- The Director Service Delivery is responsible for developing, operationalizing and maintaining a strategy for Service Delivery.

- Partner with key stakeholders & Continuously evaluates and identifies opportunities for optimizing systems, solutions, and processes to achieve operational efficiencies and effectiveness.

- Maintaining positive relationships with customers.

- Identifying customer needs and overseeing service delivery within the business context.

- Leading the service delivery team, managing conflict, and ensuring the team's processes and tasks are carried out efficiently.

- Managing finances and budgets.

- Determining ways to reduce costs without sacrificing customer satisfaction.

- Assessing customer feedback and using your creativity to establish, improve, and refine services.

- Remaining organized and meeting deadlines.

- Building partnerships and liaising with team leaders to determine the company's services, delivery criteria, and solutions for issues that may arise.

- Assessing customer feedback and improving procedures accordingly to ensure that great customer service is provided at all times