Posted By
Posted in
Banking & Finance
Job Code
1410863
Cluster / Zonal Collection manager
Mumbai : Andheri
Education - MBA
Product : Unsecured Business Loan
Experience : 12+ years experience in Collections
Key Responsibilities:
- Develop and implement strategic collections plans and initiatives to maximize recovery of overdue loan amounts while minimizing losses and delinquencies.
- Set clear collections targets and performance goals for the zone, monitor performance against targets, and take proactive measures to address deviations and optimize results.
- Provide leadership, direction, and support to the collections team, including collection officers, supervisors, and support staff, to ensure alignment with organizational goals and objectives.
- Conduct regular analysis of loan portfolios to identify trends, patterns, and areas of concern, and develop targeted strategies to address delinquencies and mitigate credit risk.
- Develop and implement customer-centric collections approaches that prioritize customer experience while achieving collections targets, fostering positive relationships and promoting loyalty
- Continuously review and improve collections processes, workflows, and procedures to enhance efficiency, effectiveness, and compliance with regulatory requirements.
- Ensure compliance with all relevant laws, regulations, and internal policies governing collections activities, maintaining a strong culture of compliance within the team.
- Manage relationships with external collections agencies and vendors, ensuring effective performance management, adherence to service level agreements, and alignment with organizational standards.
- Utilize data analytics and reporting tools to track collections performance, analyse key metrics, and generate regular reports for senior management, identifying areas for improvement and recommending actionable insights.
- Provide training, coaching, and professional development opportunities to collections team members to enhance their skills, knowledge and performance.
All the interested candidates can apply or call on 9867303334
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Posted By
Posted in
Banking & Finance
Job Code
1410863