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109
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Job Code

1410863

Cluster Manager/Zonal Manager - Collection - Unsecured Business Loan

12 - 15 Years.Mumbai
Posted 5 months ago
Posted 5 months ago

Cluster / Zonal Collection manager

Mumbai : Andheri

Education - MBA

Product : Unsecured Business Loan

Experience : 12+ years experience in Collections

Key Responsibilities:

- Develop and implement strategic collections plans and initiatives to maximize recovery of overdue loan amounts while minimizing losses and delinquencies.

- Set clear collections targets and performance goals for the zone, monitor performance against targets, and take proactive measures to address deviations and optimize results.

- Provide leadership, direction, and support to the collections team, including collection officers, supervisors, and support staff, to ensure alignment with organizational goals and objectives.

- Conduct regular analysis of loan portfolios to identify trends, patterns, and areas of concern, and develop targeted strategies to address delinquencies and mitigate credit risk.

- Develop and implement customer-centric collections approaches that prioritize customer experience while achieving collections targets, fostering positive relationships and promoting loyalty

- Continuously review and improve collections processes, workflows, and procedures to enhance efficiency, effectiveness, and compliance with regulatory requirements.

- Ensure compliance with all relevant laws, regulations, and internal policies governing collections activities, maintaining a strong culture of compliance within the team.

- Manage relationships with external collections agencies and vendors, ensuring effective performance management, adherence to service level agreements, and alignment with organizational standards.

- Utilize data analytics and reporting tools to track collections performance, analyse key metrics, and generate regular reports for senior management, identifying areas for improvement and recommending actionable insights.

- Provide training, coaching, and professional development opportunities to collections team members to enhance their skills, knowledge and performance.

All the interested candidates can apply or call on 9867303334

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Posted By

Job Views:  
109
Applications:  37
Recruiter Actions:  2

Job Code

1410863

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