Cluster Manager - Training Delivery - BFSI

Cluster Manager Training Delivery

Job Description:

Position Cluster Manager - Training Delivery No. Of Position

Department Training Function Training

Reporting to Regional Head - Training Band 4a / 4b

KEY RESPONSIBILITIES:

- Manage end-to-end Implementation of "Specialist" trainers and "Expert-led" sessions for the region:

- Proactive planning of all such interventions

- Co-create training calendar in consultation with HO Team, timely publish calendar and track performance

- Support in program managing Expert-led sessions

- Ensuring that each program achieves the defined and agreed business objectives

- Responsible for the delivery of CSI sessions

- Work as a back-up to manage DODs for the Region

- Best Practices identification and sharing

- Identify implementable best practices

- Cross fertilization of Ideas from one office to other & other zones/ Regions

- Execute day-to-day Cluster/Office training activities in case of any vacancy in the region till the time it is filled

- Planning, scheduling, and executing all regular training programs for agents and employees for the office

- Monitor progress of agents on a continuous basis. Drive attendance and Performance

- TNI Identifications (Ongoing) - Assist HO team in training need identification of various constituents for Agent & ADM

- Responsible for Digital drive for the region. Work to increase digital adoption

MEASURE OF SUCCESS:

- Participant feedback

- Number of days of training

- Customer survey rating

- Pass percentage of agents

- Digital adoption / adoption of digital learning platform

- Activating agents month-on-month against the target

- Attendance of Agents and employees in training sessions

- Compliance on IRDA requirements

- Monthly Achievement against the target across multiple performance parameters for agents and AADM

- Reduction in training cost

- Awareness level of agents on competition

DESIRED QUALIFICATIONS AND EXPERIENCE:

a. Graduate/PG in any discipline

b. At least 2-3 years in sales and 3-4 years in conducting sales training, experience in life insurance is a plus

c. Co-ordination skills

d. Facilitation Skills

KNOWLEDGE / SKILLS / ABILITIES:

Competency Level:

- Result Orientation 5

- Working With & Through Others 4

- Innovation 5

- Customer Centricity 4

- Technical Expertise 4

- Business Acumen 4

- Impact & Influence 4

- Communication 4

- Role Modelling Core Values 4

- Strategic Planning & Execution 4

- Learning ability

- Logical thinking

- Must be able to motivate agents

- Should be self motivated, self starter