Senior HR Consultant at HR Central
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Cluster Manager - Retail - West (4-9 yrs)
Cluster Manager west - Retail
Looking for Strong retail Operation skills handling store operations of Tier 1 Cities.
Role will include :
- Hold accountability for Cluster target achievement and P&L responsibility
- Monitor the operations efficiency at the store through Store Managers
- Have a pulse on customer experience, escalations, revenue, and people related issues by personally visiting all stores in rotation
- Ideate, execute and continuously work towards making the product presentation and service experience better for customers to ensure that all the stores consistently exude our brand experience
- Track and analyze Stores and Team members performances daily and execute measures to enhance performance includes driving training initiatives with the L&D team, individual coaching and mentoring
- Analyze sales data by category, geography, store, market etc. to identify trends and value add in product merchandising of the Cluster
- Take up projects from time to time as required, to contribute towards building the processes and enhancing growth of Retail at the org level
- Recommend measures to the board for enhancing store profitability and efficiency through process and system improvements
- Liaise with Sourcing / Product / Customer Service team to share feedback on products and process as and when needed
- Engage and motivate the team members towards target achievement, customer centricity and better performance, utilizing existing Engagement and R&R platforms of the org and work towards building a motivated team at all stores
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