Cluster Manager Retail Primary performance indicators: - Cluster / Region Revenue - Growth in Revenue - Operational Expenditure - Shrinkage - Customer Satisfaction levels - Team Engagement levels - Expansion and NSO Role will include: - Hold accountability for Cluster target achievement and P&L responsibility - Monitor the operations efficiency at the store through Store Managers - Have a pulse on customer experience, escalations, revenue, and people related issues by personally visiting all stores in rotation - Ideate, execute and continuously work towards making the product presentation and service experience better for our customers to ensure that all the stores consistently exude our brand experience - Track and analyse Stores and Team members performances daily and execute measures to enhance performance - includes driving training initiatives with the L&D team, individual coaching and mentoring - Analyse sales data by category, geography, store, market etc to identify trends and value add in product merchandising of the Cluster - Take up projects from time to time as required, to contribute towards building the processes and enhancing growth of Retail at the org level - Recommend measures to the board for enhancing store profitability and efficiency through process and system improvements - Liaise with Sourcing / Product / Customer Service team to share feedback on products and process as and when needed - Engage and motivate the team members towards target achievement, customer centricity and better performance, utilizing existing Engagement and R&R platforms of the org and work towards building a motivated team at all stores - Requires working for 6 days a week Desired Skills and Functional Experience: - Retail Area / Cluster management, People management and Customer Interaction experience is mandatory - High Levels of Ownership and Drive - Great command of communication / language (English + one vernacular at least) - ability to hold conversations with customers on their dream home, help them pick the right products, understand their sense of aesthetics and guide them accordingly - High energy, cheerful person + ability to smile always despite the situation / time - Empathy for people and situations; highly approachable person

Mumbai

Cluster Manager - Retail 

Cluster Manager - Retail  ,Job Description for Cluster Manager - Retail  in ABC Consultants in  Mumbai for (2-5) years of experience. Apply Now!

Job Description for Cluster Manager - Retail  in ABC Consultants in  Mumbai for (2-5) years of experience. Apply Now!