Executive Search Professional at Strategic Talent Partner
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Cluster Head - Tele Client Servicing & Sales - Internet/Online (4-5 yrs)
Cluster Head
Title / Designation : Cluster Head (Sr Manager / AVP)
Location : Sector - 135, Noida
Department : Tele Client Servicing & Sales
About the company :
Position Description :
- The position holder shall be responsible for heading a servicing cluster with a vision to build the best of client experiences and drive Business growth through Renewals and Upsells.
Job Summary :
Client Experience - Leading the servicing cluster and ensuring a WOW client service experience.
Revenue - Owning the P&L for the entire cluster, and looking for newer opportunities to drive revenue maximization and higher upsells.
Team - Build and drive highly motivated teams through team grooming, engagement and retention.
Feedbacks - In-depth client interaction and process insights gathering to share process and product feedbacks with internal stakeholders.
Solutions - Data and client voice-based insights driven approach to design new best-in-class servicing solutions, and ensuring implementation of the same in the cluster.
Key Business Skills :
- Customer success champion
- Excellent Team-handling skills
- Effective communication and motivation skills
- Quick and impactful decision making
- Effective multi-tasking ability
- Strong data interpretation abilities
- Problem solutioning approach
Experience :
- MBA or any equivalent degree from Top tier colleges like IIMs, MDI, IIFT, FMS, NMIMS, S P Jain, IMT
- 4-5 years of work experience, preferably in client servicing and sales.
- Prior team handling experience will be preferred.
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