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30/03 Maria Shah
Executive Search Professional at Strategic Talent Partner

Views:81 Applications:30 Rec. Actions:Recruiter Actions:23

Cluster Head - Tele Client Servicing & Sales - Internet/Online (4-5 yrs)

Noida Job Code: 1071050

Cluster Head


Title / Designation : Cluster Head (Sr Manager / AVP)

Location : Sector - 135, Noida

Department : Tele Client Servicing & Sales

About the company :

Position Description :

- The position holder shall be responsible for heading a servicing cluster with a vision to build the best of client experiences and drive Business growth through Renewals and Upsells.

Job Summary :

Client Experience - Leading the servicing cluster and ensuring a WOW client service experience.

Revenue - Owning the P&L for the entire cluster, and looking for newer opportunities to drive revenue maximization and higher upsells.

Team - Build and drive highly motivated teams through team grooming, engagement and retention.

Feedbacks - In-depth client interaction and process insights gathering to share process and product feedbacks with internal stakeholders.

Solutions - Data and client voice-based insights driven approach to design new best-in-class servicing solutions, and ensuring implementation of the same in the cluster.

Key Business Skills :

- Customer success champion

- Excellent Team-handling skills

- Effective communication and motivation skills

- Quick and impactful decision making

- Effective multi-tasking ability

- Strong data interpretation abilities

- Problem solutioning approach

Experience :

- MBA or any equivalent degree from Top tier colleges like IIMs, MDI, IIFT, FMS, NMIMS, S P Jain, IMT

- 4-5 years of work experience, preferably in client servicing and sales.

- Prior team handling experience will be preferred.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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