Cluster Head - Tele Client Servicing & Sales - eCommerce - IIM/MDI/IIFT/FMS/NMIMS/SP Jain/IMT

Title / Designation : Cluster Head

Location : Sector - 135, Noida

Department : Tele Client Servicing and Sales

About the company:

Position Description:

The position holder shall be responsible for heading a servicing cluster with a vision to build the best of client experiences and drive Business growth through Renewals and Upsells.

Job Summary:

- Client Experience - Leading the servicing cluster and ensuring a WOW client service experience

- Revenue - Owning the P&L for the entire cluster, and looking for newer opportunities to drive revenue maximization and higher upsells

- Team - Build and drive highly motivated teams through team grooming, engagement and retention

- Feedbacks - In-depth client interaction and process insights gathering to share process and product feedbacks with internal stakeholders

- Solutions - Data and client voice-based insights driven approach to design new best-in-class servicing solutions, and ensuring implementation of the same in the cluster

Key Business Skills :

- Customer success champion

- Excellent Team-handling skills

- Effective communication and motivation skills

- Quick and impactful decision making

- Effective multi-tasking ability

- Strong data interpretation abilities

- Problem solutioning approach

Experience :

- MBA or any equivalent degree from Top tier colleges like IIMs, MDI, IIFT, FMS, NMIMS, S P Jain, IMT

- 4-5 years of work experience, preferably in client servicing and sales

- Prior team handling experience will be preferred