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21/06 Sanjeev Maheshwari
Founder & Principal Associate at rFactor Consultants

Views:397 Applications:74 Rec. Actions:Recruiter Actions:71

Cluster Head - Sales & Service - eCommerce/Media/Telecom/BPO (4-7 yrs)

Noida Job Code: 1277426

Cluster Head Sales & Service E-Commerce/Media/Telecom/BPO

Key Responsibilities :

- Client Experience - Leading the servicing cluster and ensuring a WOW client service experience

- Revenue - Owning the P&L for the entire cluster, and looking for newer opportunities to drive revenue maximization and higher upsells.

- Team - Build and drive highly motivated teams.

- Feedbacks - In-depth client interaction and process insights gathering to share process and product feedbacks with internal stakeholders.

- Solutions - Data and feedback-based insights driven approach to design and implement innovative servicing solutions.

- Managing and developing 50-60 direct and indirect team members

- Direct Revenue ownership for 8k+ customers

- Building and driving best-in-class servicing practices

Critical Skills of a Suitable Candidates :

- Excellent Team-handling skills

- Quick and Impactful decision-making abilities

- Effective communication and motivation skills

- Able to multi-task well

- MBA or any equivalent degree from Top tier colleges

- Minimum 4-5 years of work experience in team handling roles, preferably in client servicing and product selling.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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