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Founder & Principal Associate at rFactor Consultants
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Cluster Head - Sales & Service - eCommerce/Media/Telecom/BPO (4-7 yrs)
Cluster Head Sales & Service E-Commerce/Media/Telecom/BPO
Key Responsibilities :
- Client Experience - Leading the servicing cluster and ensuring a WOW client service experience
- Revenue - Owning the P&L for the entire cluster, and looking for newer opportunities to drive revenue maximization and higher upsells.
- Team - Build and drive highly motivated teams.
- Feedbacks - In-depth client interaction and process insights gathering to share process and product feedbacks with internal stakeholders.
- Solutions - Data and feedback-based insights driven approach to design and implement innovative servicing solutions.
- Managing and developing 50-60 direct and indirect team members
- Direct Revenue ownership for 8k+ customers
- Building and driving best-in-class servicing practices
Critical Skills of a Suitable Candidates :
- Excellent Team-handling skills
- Quick and Impactful decision-making abilities
- Effective communication and motivation skills
- Able to multi-task well
- MBA or any equivalent degree from Top tier colleges
- Minimum 4-5 years of work experience in team handling roles, preferably in client servicing and product selling.
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