Cluster Head - Insurance

Key Result Areas - 

- Strengthen distribution by identifying potential leaders

- Support and manage the BAs in Recruitment & Training of Advisors.

- Manage Advisor career progressions and create a pool of Premier Advisors

- Ensure Retention of Advisors by constantly engaging with them and their leaders

- Drive profitable business by maintaining the desired product mix as prescribed by the company from time to time

- Drive growth in New Business Premium (NBP)

- Ensure good quality of business by ensuring collection of modal FYP as well as Renewal Premiums

- Coach, Train and support the reporting managers (if any) as well as monitor and review their performance on a regular basis

- Ensure compliance to all internal processes and other compliance standards as set by the Company or the Regulator.

- Own-up the risk of the function by developing a risk aware culture through participation in measurement, analysis and mitigation of risks associated with the respective function. This includes development of risk response processes, participation in contingency and business continuity programs and reporting of emerging risks with potential impacts. Also respond to risks highlighted by employees through formal / informal mechanisms and advice on various risk management issues within the organization and provide feedback. Participate in implementing risk mitigation plan through optimum resource allocation, monitoring and reporting on status.

Competencies

Business Acumen and Strategic Orientation

- Reviews and works towards productivity enhancement of the Business Associate Manager. Has an in-depth understanding of one's own and team goals and drives the team to achieve the desired targets.

- Demonstrates a good understanding and focuses on the profitability and viability of the branch. Ensures and actively monitors the involvement of the branch employees in Choreography.

- Has an in-depth understanding of BA model, BA compensation and Agent commission.

Building and Managing Relationships

- Directly conveys own thoughts on how things should be done and ensures subordinates feel comfortable to share their views. Shares relevant ideas/ information/views openly and directly and assumes different roles in a team to enable team performance.

- Effectively communicates and cascades various business initiatives to downline in order to drive business results. Sets boundaries for subordinates within which they decide the best course of action to meet customer needs.

- Builds and maintains effective relationships with high performing and capable distributors for business growth. Networks across geography and channels to expand distribution.

People Development

- Gives team members opportunities to practice new skills and capabilities. Coaches based on developmental need of self, individuals and distribution. Is constantly in touch with team and distribution and effectively cascades key business highlights.

- Works to provide supportive environment by securing necessary resources and removing blocks to effective working. Is able to adapt person -specific approach while dealing with various team members. Encourages recognition and rewards based on meritocracy and achievements.

Dealing with Ambiguity

- Understands, accepts and supports change at one's own level. Identifies key aspects of the issue and seeks clarification from superiors. Handles most pressure situations and problems with a sense of urgency for task completion. Applies conflict resolution skills to de-escalate, defuse, and/or resolve differences.

- Seeks details of possible changes and estimates the impact in one's own function / area of work. Conceptualizes, plans and implements change at one's own activity level. Handles pressure situations and problems appropriately and is able to prioritize issues. Persuasive and clear presentation of ideas; to convince others and to gain acceptance of proposals/ plans. Aligns oneself to the changing business environment and communicates plan of action.

Innovation

- Questions/challenges conventional approaches and/or current thinking. Uses new information to offer realistic alternatives. Is prepared to - try out- different solutions in a way that maintains a safe environment. Actively contributes to brainstorming sessions in his/her work area. Works with peers or colleagues to test the viability of a new approach before applying it.

Drive for Results and Agility

- Reviews performance against goals and takes effective action to achieve them. Synergizes high performance oriented systems and processes to yield the desired results with agility.

- Sets clear expectations with the team to deliver performance oriented goals. Takes responsibility of one's own and teams decisions and actions.

- Communicates consistently with the team members and motivates team members for target achievement.