Cluster Head - Contract Logistics - eCommerce/Consumer Domain

Position : Cluster Head - Contract Logistics - ECommerce

Reporting to: Zonal Operations Head

Location : Delhi / Mumbai

Role

To manage operations large modern warehousing space with the use of world-class technology. Managing the modern warehousing in the consumption space across the assigned Cluster with a large workforce to drive excellent customer experience.

Job Description

- Drive P&L for the zone through the KPIs defined for both outbound and inbound operations.

- Manage the Northern India Contract Logistics Operations across different locations to deliver a high level of customer experience.

- Drive Effective Warehouse Space Management at different DCs.

- Drive process excellence through operational efficiency and productivity with the use of world-class technology across the DCs in the defined geography.

- Analyze the current infrastructure constraints & current Business Model & remove bottlenecks.

- Drive world-class productivity through process automation, WMS, Sortation technology, robotics, IoT etc.

- Drive Daily / Weekly / Monthly Scorecards / KPIs.

- Define SOPs and ensure that the SOPs / Guidelines are adhered to at the various sites.

- Drive safety as a process across the facilities to propagate a safety culture in the facilities.

- Designing dashboards & Templates to quantify operational KPIs and periodically review the KPIs.

Technical Competency:

- Capability to build large Warehouses from scratch

- Commercial Acumen

- Ability to drive technology

- Know how of WMS/TMS platform/Robotics/IoT

Behavioural Competency:

- Leadership Skills

- Analytical skills / problem-solving ability

- Customer orientation

- Teamwork

- Cost consciousness

- Team handling abilities

Qualification & Experience Required

- BE / B Tech or MBA (Fulltime) with a minimum 8-15 years of experience in a similar profile