Cluster Head - CASA Segment - Bank

Job Description :

- Manage a cluster of 3 to 5 branches in the defined geography

- Oversee the operational aspects of branches including distribution operations, customer service, administration and sales

- Guide the Branch Managers in assessing local market conditions and identify current and prospective sales opportunities

- Develop forecasts, financial objectives and business plans

- Meet defined goals and organizational metrics

- Manage budget and allocate funds appropriately

- Bring out the best of branch's personnel by providing training, coaching, development and guidance

- Locate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities.

- Share knowledge with other branches and headquarters on effective practices, competitive intelligence, business opportunities and needs.

- Address customer and employee satisfaction issues promptly.

- Adhere to high ethical standards, and comply with all regulations/applicable laws

- Network to improve the presence and reputation of the branch and company

- Stay abreast of competing markets and provide reports on market movement and penetration

- Establish the Bank and the brand in the catchment area

- Responsible for achieving overall product targets for the Cluster - CASA, Investments, Insurance, Trade Services, and TD & managing group business products like Business

- Banking products & other assets products (home loan, LAP etc)

- Cultivate relationships with individual and corporate customers

- Ensure branch profitability

- Interact with other business segments across other units, like Sales/Collections/Operations/Credit & External service providers