Cluster Head/AVP/VP - CASA - Bank

Given below the position details with a Leading Bank.

Position : Cluster Head CASA for Ahmedabad

Grade - AVP-VP

- Manage budget and allocate funds appropriately

- Locate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities.

- Share knowledge with other branches and headquarters on effective practices, competitive intelligence, business opportunities and needs.

- Address customer and employee satisfaction issues promptly.

- Adhere to high ethical standards, and comply with all regulations/applicable laws

- Network to improve the presence and reputation of the branch and company

- Stay abreast of competing markets and provide reports on market movement and penetration

- Establish the Bank and the brand in the catchment area

- Responsible for achieving overall product targets for the Cluster - CASA, Investments, Insurance, Trade Services, and TD & managing group business products like Business Banking products & other assets products (home loan, LAP etc.)

- Cultivate relationships with individual and corporate customers

- Managing customer centric operations & ensuring customer satisfaction by achieving delivery & service quality norms

- Evaluate the growth strategy based on competitor analysis and feedback from different channels/customers

- Recommend process changes in order to improve service efficiency and quality across the branch network

- Facilitate a customer centric branch channel and achieve/exceed the defined NPS targets

- Monitor the branch network expansion as per the defined business plan