Club Mahindra - Branch Manager - P&L Head/Sales Leadership Role

Club Mahindra is the flagship brand of Mahindra Holidays & Resorts India Limited, an Indian Hospitality company founded in 1996. It is a part of the Leisure and Hospitality sector of the Mahindra Group and provides family holidays on a timeshare basis.

Job Purpose:

To run efficient, profitable, highly customer centric and quality branch sales operations through highly engaged sales teams

Job Description:

1. Managing all operational aspects of the branch functioning including sales planning, member relations, human resources, administration and cost control in accordance with the organization objectives.

2. Efficiently complete overall monthly targets planning and distribute targets to teams and individuals, basis productivity, capability and quality.

3. Assess local market conditions and identify current and prospective sales opportunities within the territory.

4. Plan Acquisition Marketing (Lead generation) activities with Branch Marketing team.

5. Ensure distribution and regular monitoring of all pull based leads, e.g. Digital Leads, Member referrals, etc. to various teams.

6. Closely monitor and track lead conversions by both marketing activities and sales teams.

7. Take timely and appropriate decisions for course corrections based on the weekly monitoring and tracking of lead to sale trends.

8. Ensure high level of engagement within the teams and provide necessary training, coaching & motivate to meet performance expectations.

9. Hire high energy and talented individuals to manage various teams and ensure that the talent pipeline is fueled appropriately at all times.

10. Manage and control various costs with a view to ensure a highly profitable and growth oriented business.

11. Keep track of all member complaints and ensure resolution of all escalations within given TAT.

Skills Required:

- Strong Direct Sales Experience

- Excellent Leadership and People Management Skills

- Strong Results Orientation and Execution Excellence

- High Energy and Passion

- High Customer Centricity

Experience - 14 to 22 years

Reporting Structure - Regional Manager - Sales

Salary and Incentive: best in Industry