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24/01 Nikita
Talent Manager at Club Factory

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Club Factory - Customer Service Trainer (2-7 yrs)

Gurgaon/Gurugram Job Code: 789325

Roles And Responsibility:

- Contribute to, and manage delivery of, training programs, as assigned by the Program Manager

- Responsible for general administration associated with running training programs

- Keeps stakeholders informed

- Analyses data for training need analysis shares a monthly training calendar

- Assists in reviewing training materials and curriculum

- Aids in the ongoing maintenance of training programs, products and systems

- Act as an individual contributor on special projects assigned by manager

- Identifies problems and suggests solutions

- Must be able to solve problems with direction and guidance from more senior team members

- Possesses a strong attention to detail.

Role Requirements:

- Training related work experience of 2-4 years

- Ability to work in fast-paced environment and resourceful in achieving success in the face of ambiguity.

- Strong communications skills, moderate or developing presentation/facilitation skills.

- Moderate analytical skills to deep dive into data for training need analysis

- Stays abreast of emerging developments in the assigned subject areas

- Ability to turn complex compliance requirements into scalable processes

- Excellent written English and communication skills.

- E-commerce industry experience will be preferred.

Women-friendly workplace:

Maternity and Paternity Benefits

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