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21/05 HR
Recruiter at Cloudtail

Views:3388 Applications:1090 Rec. Actions:Recruiter Actions:22

Cloudtail - Vendor Operations Manager (5-7 yrs) Premium

Bangalore Job Code: 823455

Vendor Operations Manager

Location : Bangalore

Type : People Manager

Roles and Responsibilities :

- Manage a team of associates to drive workflows like Selection addition, In-stock, Vendor Contact management, Negotiations etc. for Cloudtail vendors through HOTW processes.

- Responsible for driving key input metrics like bringing in new selection, minimizing out-of-stock situations and improving vendor margins.

- Responsible for productivity of the team and improving productivity metrics.

- Responsible to maintain team dynamics and work to maintain team satisfaction. Responsible for driving higher team satisfaction scores.

- Play the role of functional SME for the team to troubleshoot and improve team knowledge.

- Responsible to bring in new processes, drive existing process improvements through invent and simplify and help scale the processes.

- Manage team level escalations and deep dive in to root cause to fix processes.

- Drive improvement in quality of the team with help of QC POCs.

Job Specifications :

Education : Graduate, post-graduate(preferred)

Experience :

- 3+ years of experience in managing teams.

- 5+ years of experience of owning and managing processes.

- Proficiency in Excel, Proven analytical skills and highly numerate

- Ability to think and react in a high-energy, fast-paced environment

- Excellent written and Oral communication skills

- Understanding Vendor central, Paragon and payments process is a plus

Women-friendly workplace:

Maternity and Paternity Benefits

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