JD:
- Solution Architect, Configure and management of the various Cloud Services
- Working on escalated/production issues, problem tickets & providing solutions
- Guide support team for troubleshooting
- Take ownership of customer issues reported and see problems through to resolution
- Research, diagnose, troubleshoot and identify solutions to resolve customer issues
- Should be knowledgeable in Server Administration (Windows/Linux)
Requirements:
- AWS related Software Architecture
- Excellent oral and written communication skills; Customer interaction experience
- Intermediate++ - Windows/Linux
- Strong networking knowledge (LAN/WAN, IP addressing & Subnetting, HTTP(S), FTP, SMTP, VPN)
- Experience working on Scripting languages
- Exposure to Automation
- Experience working on ticketing system
- Familiar with ITIL processes
Skills(any 2):
- Should be knowledgeable in Server Administration (Windows and/or Linux)
- Strong Windows administration experience preferably with certification
- Strong Database administration experience preferably with certification
- Web server configuration, fine tuning and management
- AWS Cloud certifications - Professional/Speciality level
- Strong Experience working on Cloud computing
- Guiding juniors to perform their role effectively
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