Overview

The Clinton Health Access Initiative, Inc. (CHAI) is a global health organization committed to saving lives and reducing the burden of disease in low-and middle-income countries, while strengthening the capabilities of governments and the private sector in those countries to create and sustain high-quality health systems that can succeed without our assistance. For more information, please visit: http://www.clintonhealthaccess.org

CHAI's global malaria program provides direct technical and operational support to countries around the globe to strengthen their malaria programs and reduce the burden of this preventable, treatable disease. We support governments to scale up effective interventions for prevention, diagnosis, treatment, and surveillance, with the goals of sustainably reducing the number of malaria-related illnesses and deaths worldwide in the short-term and accelerating progress towards malaria elimination in the long term.

Overview of Role:

CHAI is seeking a highly motivated individual to work as a Health Information Associate to support the development, implementation, and assessment of a new suite of digital solutions to improve malaria surveillance systems.

The Associate will liaise between technical partners and CHAI implementation teams to test, package, and roll out an upgraded malaria information system and accompanying mobile tools across 10 priority countries in Mesoamerica and Hispaniola, Southern Africa, and Southeast Asia. This work will include supporting regional and country team members in testing new software applications, capturing end user needs, assessing pilot results, developing implementation and scale-up strategy, and packaging lessons learned for the Digital Solutions for Malaria Elimination (DSME) community.

A successful candidate will need to possess strong communication, organizational, and management skills as well as be able to work independently to drive implementation and have deep personal commitment to producing results. CHAI places great value on relevant personal qualities including resourcefulness, tenacity, independence, patience, humility, and strong work ethic.

Responsibilities

M&E activities of the digital solutions (30%)

- Work actively and closely with partners to design and implement an M&E plan to routinely assess the performance of digital solutions

- Liaise with country and regional CHAI staff to organize and conduct data collection activities, including logistics and in-field support

- Support analysis of M&E results and provide recommendations on the use and scale up of digital solutions to support malaria elimination

- Lead the development of an over-arching reporting mechanism to evaluate the DSME tools while closely working with WHO and technical partners

- Ensure global evaluation of DSME tools with adherence to WHO protocols and support CHAI leadership to obtain official endorsement as relevant for the grant objectives

- Organize and lead meetings (e.g. with WHO, DSME Community of Practice, NMCPs) to review M&E results and explore new implementation opportunities

Project management and partner coordination (20%)

- Organize and lead forums for discussing DSME suite of tools including annual DSME community of practice meeting, advocacy discussions with national malaria programs and WHO, and core grant partner meetings

- Update project team and technology partners on testing and implementation progress

- Track usage of DSME tools across DSME priority countries and partners

- Update project management platform regularly

- Support new initiatives that may develop with the dissemination of the DSME suite of tools

Testing of digital solutions meet end user needs (15%)

- Manage the testing for digital solutions, including the development of high-level testing objectives and test scenarios, allocation of scenarios across testers, and supporting testing directly as needed.

- Work with developers to ensure test results are fed back into the development and update of the application appropriately

- Track updates to tool configuration and functionalities and ensure they address feedback collected during testing

Implementation of digital solutions to government end users (15%)

- Communicate user requirements, technical specifications, and field testing plans to non-technical staff within CHAI and government programs

- Identify and develop operational strategy based on pilot feedback results to scale implementation across countries and regions, including working with technical partners to ensure strong maintenance and support systems

- Support regional and country implementation teams as needed to organize logistics for and conduct field testing as needed

Knowledge management and dissemination (15%)

- Manage and develop resources, guidelines, and other material to provide guidance to and share lessons across technical partners, CHAI teams, government programs, and external stakeholders

- Document M&E results and lessons learned to inform DSME global guidelines and donor reporting requirements

- Analyze and package pilot feedback to inform DSME software roadmap and future functionality

- Support the update of DSME software requirements documentation based on pilot feedback and input from key stakeholders

Other tasks, as required (5%)

Qualifications

- Bachelor or Master's degree in relevant field (disease information system, epidemiology, computer science) with 3+ years of working experience as a business analyst, research associate, technical project manager, or in a similar role to deliver business requirements for technology initiatives or to conduct programmatic evaluation of technology initiatives

- Knowledge of common health information management systems including DHIS2 strongly preferred

- Familiarity with emerging technologies for data collection and reporting (including experience using open source data collection tools like ODK); comfort with developing basic data collection forms

- Proven experience in implementing technology-based solutions with users including field-testing and user training, preferably for disease surveillance and in resource-limited countries.

- Experience working and communicating with government officials and multilateral organizations, particularly in communicating technical concepts to non-technical users

- Experience in using data to identify areas for improvement for technology initiatives

- Ability to think strategically and anticipate future consequences and trends

- Experience working in an international context and/or fast-based entrepreneurial environment, with demonstrated ability to work with a sense of urgency and in high pressure situations

- Exceptional communication skills with people of varied professional and cultural backgrounds

- Ability to work well both independently and as part of a multidisciplinary team

- Strong work ethic, integrity, credibility, and dedication to CHAI's mission

- High levels of proficiency in Microsoft Word, Excel, PowerPoint

- Ability to travel approximately 40-50% of the year

- Fluency in English

Advantages:

- Knowledge of malaria or other global infectious diseases.

- Understanding of disease surveillance (including surveillance platforms) with knowledge of global health issues

- Familiarity with emerging technologies and best practices for data visualization and analysis

- Experience working remotely with a decentralized team

- Experience living or working in resource-limited countries

- Experience in managing challenging stakeholders and navigating complex team structures

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