Clinic Operations Role - Digital Healthcare Platform

Are you a high-performing, collaborative, results oriented and technologically savvy person who is keen on sales in the digital industry? Then this highly visible role is for you!

Our client is the Health-tech initiative of India's largest business house. Started in 2015, it empowers healthcare providers and consumers in India. All healthcare monitoring services are made available through an app that will help connect doctors, hospitals, pharmacies, laboratories and consumers, enabling preventive and predictive healthcare. It helps the care-givers to track the entire patient journey from the initial appointment and maintaining their records, generating lab test reports to providing virtual consultation and home-care solutions. It is expected that this futuristic guide will strengthen doctor-patient relationship and enhance the in-clinic experience.

As a Clinic Operations, you will manage the operations at company's existing family health clinics in Bengaluru city.

You will also support the business team in designing, rolling out, launching and managing a new format of primary healthcare clinics, in and around the city of Bengaluru.

What you will do :

- Managing Operations of Existing Clinics (Managing a team of Clinic SPOCs)

- Delivering against annual business targets for clinics

- Ensuring high levels of NPS (customer satisfaction)

- Ensuring compliance with new SOPs for clinic operations, commercial processes, ISMS compliance etc

- Auditing coordination and implementation

- Managing Doctor & Staff Performance & Training Reviews

New Format Clinics - Pre-Launch :

- Assisting the senior business team in finalising the clinic concept prior to launch:

- Understanding the customer value proposition and clinic offering

- Detailing out the physical and human infrastructure required to deliver the offering

- Preparing SOPs for clinic teams- customer handling, commercial, inventory, administration, information security etc

Launch Execution :

- Ensuring compliance with execution plan by coordinating with internal (HR, Legal, Procurement, Product) and external stakeholders as necessary

- Assisting in coordinating negotiations and service by key vendors - design, construction, real estate, equipment etc-to ensure timely launch

- Ensuring critical path tasks: location hunting, property finalisation, fitout

What you need to have :

- Bachelor's in science, Tech or commerce, MBA from tier 1/2 college

- Prior experience of managing business and operations for a cluster of at least 10 retail locations in the healthcare, wellness, or lifestyle industries

- Experience of launching new locations, including property hunting and fit-outs (at least 5 units)

- Process and detail-oriented

- Excellent people skills

- Experience in large corporate-run health/ wellness chains (Apollo Health & Lifestyle, Dr Agarwal's, Vasan Eye, Clove Dental etc)

- Interest or prior experience in the use of digital technology to solve consumer problems

- Agile and entrepreneurial