Client Success Manager - HR Technology

- Manage a team across consulting, technology and product management

- Develop a trusted relationship with key stakeholders and decision makers from customers and partners.

- Understand key elements of the customer's environment and skilling strategy

- Understand and respond to customer needs bringing the customers value in the focus.

- Define and drive a targeted goal-based engagement plan (Success Plan)

- Facilitate access to product and functional expertise for certain topic areas

- Meet customer expectations by anticipating and orchestrating in the resolution of their top issues, act as an escalation point

- Collaborate with internal teams by providing important customer feedback, process-improvement suggestions, troubleshooting tips etc.