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Associate Consultant at Change Leaders
Views:8472 Applications:477 Rec. Actions:Recruiter Actions:25
Client Servicing Role - Research/Hospitality (3-6 yrs)
- Revenue generation and assurance from the client.
- Revenue collection while ensuring reduction in debtor days.
- Run a customer satisfaction survey and ensure 100% responses from the client.
- Timely Renewal of contract with existing clients.
- Handle client escalations & queries via call, mail or trackers in red cases.
- Increase wallet share by introducing existing client to the right teams for cross selling and up selling.
- Coordinate with internal departments to ensure deliverables within TAT and resolve client escalations.
- Validate and take approval from client to generate invoice.
- Publish TAT analysis to client on monthly basis.
- Ensure client satisfaction and retention by quality services.
- Create growth plan for team members.
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