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25/08 Reena Gonsalves
Manager – Client Success & Delivery at Innoquest Consulting

Views:734 Applications:207 Rec. Actions:Recruiter Actions:111

Key Account Lead/Client Partner - IT Services Firm (13-25 yrs)

Pune/Mumbai Job Code: 1306179

Key Account Leaders - IT Services (Local Candidates Only)


Client Partner - IT Services Organisations supporting Captives

Mandatory Ask:


10+ years in depth experience in a client facing or account leadership role / in depth client management experience in a technology services environment supporting captives / experience in staff augmentation would be a plus / in depth understanding of business problem, technology & services domain.


Key Responsibilities:


- Drive profitable growth of the account relationship.

- Review the performance metrics of the account with the delivery, operations, and finance teams on regular basis.

- Be part of senior management reviews for the performance metrics of the account relationship.

- Have regular meetings and interface with the customer decision makers and influencers.

- Have a complete understanding of the relationship position within the account.

- Be responsible for execution and customer satisfaction in all the revenue portfolios within the account.

- Actively drive internal teams for delivery of the client expectations.

Required Qualifications:


- 10 + years of experience in a client facing role or account leadership role.

- Must be from IT Companies.

- Must have handled Captives clients as their end customers.

- Must be well versed with Captives/GCC industry.

- Hunting and Mining responsibilities.

- Experience of leading diverse teams, experience of cultivating and collaborating in a multi-cultural environment.

- Strong experience with the global service delivery model.

- A strong relationship oriented bent of mind, demonstrated capabilities in building and sustaining CxO relationships.

- Bachelor's Degree OR equivalent combination of education, training, and experience.

Additional Qualifications:


- In-depth understanding of business problem domain, technology and services solution domains.

- Understanding and thought leadership in technology, services and business trends their direct and indirect impacts on the outcomes of the customer and our organization.

- A strong performance track record of managing different portfolios-ranging from sales, new sales, programs and existing annuity business.

- Strategic thinking and the confidence and ability to plan ahead and stay the course.

- Must be able to navigate a large organization, work in a multi-dimensional matrix and have the power of persuasion through content and confidence.

- Strong executive presence and gravitas.

- This role requires strong leadership skills and demonstrated capabilities of being a thought leader.

- Excellent problem solving, communication, and client management skills are essential.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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