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21/01 Suhasini Veeramani
Research Associate at Catenon

Views:307 Applications:108 Rec. Actions:Recruiter Actions:30

Client Partner - IT (10-15 yrs)

Pune Job Code: 883995

1. Be the Voice of the customer

2. Identifying the key factors for customer success to drive Account growth & positive customer engagements for longer-term

3. Ensure all customer touch points are handled as planned - onboarding process, monthly steering, quarterly c-sat, onsite visits, closing-the-loop on client feedbacks, etc.

4. Working with Program teams to ensure the promises being made in all customer engagements are on track & exceeding expectations

5. Handle any customer escalations from initiation through resolution

6. Implementing best practices for customer account growth, positive customer engagement & long-term relationships

7. Proactively identifying customer risks at every stage and working with the Leadership Team to execute the defined risk-management plan

Who can Apply?

1. You are currently managing multiple Customer Engagements of 40-60 people teams,$2m-

$5m accounts and have been accountable for end-to-end Customer Success.

2. You are currently serving as - Single Point of Contact- for client relationships(expectations, communications, negotiations, escalation, feedback, etc.) in your role.

Women-friendly workplace:

Maternity and Paternity Benefits

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