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Research Associate at Catenon
Views:311 Applications:108 Rec. Actions:Recruiter Actions:30
Client Partner - IT (10-15 yrs)
1. Be the Voice of the customer
2. Identifying the key factors for customer success to drive Account growth & positive customer engagements for longer-term
3. Ensure all customer touch points are handled as planned - onboarding process, monthly steering, quarterly c-sat, onsite visits, closing-the-loop on client feedbacks, etc.
4. Working with Program teams to ensure the promises being made in all customer engagements are on track & exceeding expectations
5. Handle any customer escalations from initiation through resolution
6. Implementing best practices for customer account growth, positive customer engagement & long-term relationships
7. Proactively identifying customer risks at every stage and working with the Leadership Team to execute the defined risk-management plan
Who can Apply?
1. You are currently managing multiple Customer Engagements of 40-60 people teams,$2m-
$5m accounts and have been accountable for end-to-end Customer Success.
2. You are currently serving as - Single Point of Contact- for client relationships(expectations, communications, negotiations, escalation, feedback, etc.) in your role.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
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