Research Associate at Catenon
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Client Partner - IT (10-15 yrs)
1. Be the Voice of the customer
2. Identifying the key factors for customer success to drive Account growth & positive customer engagements for longer-term
3. Ensure all customer touch points are handled as planned - onboarding process, monthly steering, quarterly c-sat, onsite visits, closing-the-loop on client feedbacks, etc.
4. Working with Program teams to ensure the promises being made in all customer engagements are on track & exceeding expectations
5. Handle any customer escalations from initiation through resolution
6. Implementing best practices for customer account growth, positive customer engagement & long-term relationships
7. Proactively identifying customer risks at every stage and working with the Leadership Team to execute the defined risk-management plan
Who can Apply?
1. You are currently managing multiple Customer Engagements of 40-60 people teams,$2m-
$5m accounts and have been accountable for end-to-end Customer Success.
2. You are currently serving as - Single Point of Contact- for client relationships(expectations, communications, negotiations, escalation, feedback, etc.) in your role.