Consultant at Domnic Lewis International
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Client Manager - IT (9-16 yrs)
Urgent Hiring for a Client manager with a Leading MNC
Responsibilities :
Client ownership and relationship builder :
- Take primary responsibility for the client and act as internal client owner within assigned accounts
- Manage and grow relationships to drive expansion and renewals across all solutions and services
- Responsible for client solution penetration and education, account monitoring and portfolio reporting, and issue resolution ownership
- Lead the business conversations at C-level
- Become the reliable point of contact to further strengthen relationships
Client and industry expert :
- Gain insights into client's most urgent business problems or business opportunities while linking how our solutions and services offerings can add client business value
- Maintain a high level of the relevant industry, product, and service knowledge to have meaningful conversations and generally stay ahead of trends
- Collect and analyze data to learn more about the client and the industry in which they operate
- Owning the sales process
- Collaboratively work with extended sales teams, especially Sales Specialists, pre-sales architects, and commercial architects to successfully position the solution and/or service and see the opportunity through to closure
- Partner with internal teams to ensure the scope of work and proposals are tracked, managed, and delivered on time
- Work closely with other in territory counterparts and matrix teams to achieve the shared goal of growth; yet are held accountable for own targets
- Use Ltd.'s sales methodologies and tools such as target plans, opportunity plans and account plans to support the sales process and data-driven insights
- Develop and implement an opportunity plan, to provide regular check-ins with the primary point of contact and have an established process for getting buy-in from all stakeholders
- Maintain a pipeline of leads on Salesforce.com
Deal structuring :
- Create comprehensive client business plans and engage in complex deal negotiation to build a stable, growing pipeline of current and future business opportunities.
- Engage in complex deal structuring and negotiation efforts designed to protect existing business and win new deals.
- Lead business negotiations for contracts ensuring deals are risk-free and profitable
Client retention and expansion :
- Minimize churn and maximize retention in assigned accounts
- Land, adopt, expand, renew - Identify client business needs with a view to help shape solution development by the wider pursuit teams
- Actively search for expansion opportunities
Knowledge, Skills, and Attributes Required :
- Good knowledge of Managed Services across domains such as Networking, Collaboration, Data Centres, Security and so on
- Client-centricity coupled with problem-solving
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