Client Experience & Operations Manager - Online/Internet

1. Own the customer onboarding process, and drive an exceptional experience during the initial client journey.

2. Key priorities would be to ensure customers are onboarded with the right expectations, and then engaging them to source content and create best in class catalogs.

3. Manage multiple outsourced vendors, drive relationships and investments to help them grow bigger, and ensuring continuous alignment with IndiaMART priorities.

4. While improving the quality of customer content being produced will be the primary responsibility, timely closure of catalog creation and onboarding process will be equally important.

5. Maintain daily tracking, audit, training and team motivation focus to drive large direct and indirect remote teams.

6. Maintain process compliances and hygiene.