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Manager at Confidential
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Client Advocate - SaaS Product - Healthcare Sector (2-5 yrs)
Client Advocate ( Immediate joining)
If you're an energetic, street smart, creative, hungry "crushing it" kind of professional and are interested in truly making a difference in Indian healthcare then apply now! Before it's too late!
What you would be doing :
- Develop trust relationships with a portfolio of major clients to ensure they do not turn to competition
- Upsell and cross sell the SaaS product
- Acquire a thorough understanding of key customer needs and requirements
- Expand the relationships with existing customers by continuously proposing solutions that meet their objectives
- Ensure the correct products and services are delivered to customers in a timely manner
- Serve as the link of communication between key customers and internal teams
- Resolve any issues and problems faced by customers and deal with complaints to maintain trust
- Play an integral part in generating new sales that will turn into long-lasting relationships
- Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics
What You Need For This Position :
- Proven experience as a key account manager
- Experience in sales and providing solutions based on customer needs
- Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels
- Excellent organizational and analytical skills
- Ability in problem-solving and negotiation
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