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Senior Consultant - Non IT at Skyleaf Consultants
Views:181 Applications:45 Rec. Actions:Recruiter Actions:3
Client Advisor - Retail (2-5 yrs)
Promoting luxury products to customers. Managing customer relationships and satisfaction through excellent sales service. Creating and maintaining customer's network. Attending and helping out in corporate and customers' events and activities.
As a Client Advisor, you will be an ambassador of the Brand, ensuring that every Client is treated according to the Louis Vuitton promise. You will strive to discover your Clients and their every need, and to guide them across the Brand.
Act as a Brand ambassador.
- Ensure an exceptional and personalized Client Experience by telephone, live-chat and email, with a "Client Centric" approach.
- Master and respect Brands' E-commerce and Retail Excellence standards and policies.
- Master and respect Brands' tone of voice in all communications with the Clients.
- Master Brands' products and DNA.
- Ensure a unique and customized client experience.
- Follow-up and liaise with other departments to meet Client requests.
- Gather Client feedbacks and requests to support a continuous improvement of the Client experience and enrich the Group's strategy.
- Understand individual and team KPIs.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
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