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29/11 Manish
HR at Support Direct (India) Private Limited

Views:470 Applications:115 Rec. Actions:Recruiter Actions:0

Client Account Manager (3-5 yrs)

Mumbai Job Code: 1186889

JOB DESCRIPTION :


JOB TITLE : Client Account Manager


REPORTS MANAGER : Operations Head


DIRECT REPORTS IF ANY : Operation Executive / Sr Operation Executive


JOB PURPOSE :


- To assist company in reaching goals and objectives related to sales, productivity and profitability


ACCOUNTABILITIES :


- Develop and maintain professional relations with the Client, to ensure smooth operational service levels are met and client satisfaction is achieved.


- Implement and monitor team performance metrics & creating reports.


- Coordinate with the Stakeholders to ensure everything is streamlined and ensure smooth work process.


- Arrange trainings and ensure they perform the best.


- Travel to cities to meet the Client and visit Marketing companies to ensure better results.


- Responsible for timeliness and accuracy of reports sent by Client a


- Pay strict attention to detail & analyze reports to ensure the same is cascaded to all concerned.


- Prepare reports & Analyze data for senior management.


- Supervise and coordinate with team members to ensure all deadlines are adhered.


- Operate & liaison as the lead point for all clients and marketing companies.


- Demonstrate management skills such as leadership, planning and organization.


- To bring in innovative ideas and optimize processes to ensure faster and reliable growth.


- Create and manage growth and operations strategy and act as an interface with the between the client and the MCs.


- Develop new ideas for future offerings with the mission to develop business, being close to the market.


- Implement strong process and drive efficiency to deliver consistency and reliability - day in day out.


- Knowledge on drafting service level agreements & client contract


QUALIFICATION :


- Graduate in any discipline


- Master degree will be an added Advantage


JOB KNOWLEDGE, SKILLS & EXPERIENCE:


- Should have 5-6 years of experience in handling Operation process


- Leadership experience is required


- Knowledge of Microsoft Office


- Good Communication & people skills


- Organizational/Multitasking Skills


KEY RELATIONSHIPS/ CUSTOMERS :


- Marketing companies


- Clients

Women-friendly workplace:

Maternity and Paternity Benefits

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