Clickpost - Solutions Consultant - Customer Support - US Shift

Clickpost - Solutions Consultant - Customer Support - US Shift

About the company :

Clickpost is Asia's fastest growing Logistics Intelligence Platform working with leading retailers across India (including 3 Unicorns) to help them manage 100+ Logistics partners via a single API gateway. We help our customers manage their 3PL (3rd party logistics) partners, track shipments in real time, predict delays and solve escalations in a proactive manner. We are funded by Times Internet, Rebright Partners and other investors and are profitable

Your journey at Clickpost :

As a Customer Support Engineer, you are the link between our customers and the product. You will :

- Work with a wide variety of clients across the Ecommerce Industry and analyse/understand customer concerns and translate them into the best possible Clickpost solution

- Respect project deadlines and keep track in order to deliver an outstanding customer experience

- Work closely with our sales, product team and tech team to ensure the best customer journey and aid product design and development

- Help our clients get the most out of Clickpost by providing training, demos, support and reduce churns

- Shift timings : 9 pm to 8 am

About You :

You are a proactive person with both commercial and analytical skills. You also:

- Consider yourself an outstanding communicator. Your command over the English language is excellent (we cater to a global audience) and you are able to put down your thoughts really well

- Have Project management skills

- Have prior experience in handling customer conversations through email, chat and call desk, and especially in a global context (We are working with customers from multiple geographies)

- Are flexible and self-structured with the ability to shift gears quickly and efficiently

- Are as excited about technology as we are

- Are genuinely happy about helping people. Seriously, if we could only name one trait that defined success in this role, this would be it

- An experience in a similar position, in Start ups or in SaaS Company is a plus

What's in it for you? :

- Join a winning team. Great people that work hard but have fun doing that

- A fast-growing company where you are given a lot of autonomy and trust

- Enter the promising, ever-growing world where you can make a huge impact and grow with the company

- Flexibility to Work remotely

Salary Offered : 7-10 LPA