Clickpost - Customer Success Manager/Key Account Manager

Job Description:

- Drive Customer Success Outcomes

- Optimize Customer Lifecycle

- Manage Customer Success Activities

- Inspire Customer Success Across Company

Requirements:

- 2+ years experience in B2B organizations

- Strong empathy for customers AND passion for revenue and growth

- Ability to manage influence through persuasion, negotiation, and consensus building

- Ideally combined background of post-sale and sales or business experience

- Excellent communication and presentation skills

- Deep understanding of value drivers in recurring revenue business models

- Analytical and process-oriented mindset

- Demonstrated desire for continuous learning and improvement

- Relevant Bachelor's/PG degree; preference for computer science or related degrees

- Need - good excel skills. Want - good ppt skills

- Handling tough situations or unhappy customers