Technical Account Manager - US Shift What does our Customer Success do? - Customer Success at CleverTap is a relationship-focused client management team, comprising of tech experts, solution architect and delivery managers that align customer goals for beneficial outcomes. - Customer success at CleverTap focuses on ensuring customers achieve their desired outcomes while using CleverTap product. - The key performance indicator of our effective and efficient Customer Success strategy is typically decreased customer churn and increased up-sell opportunities. - The goal of the Customer Success team is to make the customer as successful as possible, which in turn, improves customer lifetime value (CLTV) for the company. - The key sub-functions of CleverTap's CS team is the technical and knowledge enablement of customers, identifying growth opportunities for customers and forecasting the churn risk. - The metrics of success which we use are : NPS - Net Promoter Score, CSAT and Churn Rate Purpose : Responsible for providing complete technical solution to the customers for CleverTap product integration with the customer's system. Note : Willing to work in US Shift Key responsibilities: - Partnering with the Customer Success Team, to own the relationship with customers - technical team for the assigned accounts. - Assist with product integration, provide solutions to implement Use Case, ensure performance and data sanity. - Attend to customer queries, inquiries, tickets and resolve them to enable usage of CleverTap product by the client through the complete lifecycle. - Participate in technical discussions with the customer to identify use cases, technical enhancements in the product and provide actionable inputs to the internal teams (CS, Product, Engineering, etc.) - Document technical requirements, create content, estimate schedules and timelines, goals/metrics, and customer objective key results and outcomes Requirements: - B Tech - 2 - 5 years of experience in customer facing role involving technical problem solving, product implementation, technical support in B2B SaaS, Mobile, API or Web based technologies. - Excellent communication (written and verbal skills), able to take complex technical ideas and translate them to non-technical stakeholders to achieve the desired outcome Measures of Success: - Customer onboarding days, Time to resolve issues/ requests, Product adoption - breadth and depth. Competencies: - Functional/ technical: Business process understanding, Software design and deployment, Database concepts - Behavioral/ Leadership: Problem solving, teamwork and collaboration, Communication Why should you join us? - If you think you are ready for your next challenge &amp; to learn from some of the best engineering minds in the industry - If you want to work on building large scale high performance systems What is working at CleverTap like? - Hierarchy is a Myth, Merit is lauded - Seamlessly shift from coding on your Macbook Pro to discussing "insert fav bookname" over a drink - Collaborate with other teams and beat them later at Table Tennis

Mumbai

CleverTap - Technical Account Manager 

CleverTap - Technical Account Manager  ,Job Description for CleverTap - Technical Account Manager  in Clevertap in  Mumbai for (2-5) years of experience. Apply Now!

Job Description for CleverTap - Technical Account Manager  in Clevertap in  Mumbai for (2-5) years of experience. Apply Now!