Mission for Director - Customer Excellence Over the next 2 years, help drive excellence and innovation across the end-to-end Enterprise customer lifecycle at ClearTax with the objectives of significantly improving Value Delivery, Time to Value and bringing down cost of servicing customers. Responsibilities - In the next 3-9 months, reduce Time to Value for new Enterprise Customers to &lt;30 days across all product families - Improve onboarding time taken to less than 15 days (Sales Handover, Account Setup and Product training for clients) - Push for self serve on boarding for low value/ large volume clients with deal value &lt;1 L - Automate the entire onboarding journey for On boarding agents in Cleartax. - Significantly improve TAT and quality of Integrations for new clients - In the next 12 months, develop and rollout a playbook for new customers to realize at least 10X value/ ROI for the tool investment - Work closely with product team to identify levers for delivering impact to new clients across product families (GST, Max ITC, Einvoicing, ID etc) - Build a playbook and work with Customer Operations team to deliver value to clients within specified timeframe - Setup the product and process infrastructure to communicate the impact/ value delivered to clients - Improve Customer NPS for product from X - Y which results in much better overall NRR - Significantly improve cost of servicing customers (xx% reduction over baseline) through automation and customer-back process improvements - Work closely with product team to identify areas of automating entire customer touch points which both improve efficiency and deliver better customer experience - Reduce need for customer support by making product self serve and working with product to systematically eliminate customer pain points - Build a team of 2-3 Customer Excellence Specialists within Cleartax. ClearTax is Fintech company & provides cloud-based products for GST, e-Invoicing, e-Waybill, income tax, investments and tax deductions for enterprises, MSMEs, tax experts and tax-payers. Click on the below link to know more about us: https://clear.in/s/about-us

Bangalore

Cleartax - Senior Director - Customer Excellence 

Cleartax - Senior Director - Customer Excellence  ,Job Description for Cleartax - Senior Director - Customer Excellence  in ClearTax in  Bangalore for (6-12) years of experience. Apply Now!

Job Description for Cleartax - Senior Director - Customer Excellence  in ClearTax in  Bangalore for (6-12) years of experience. Apply Now!