Claim Operations

Job Dimensions :

Knowledge and Expertise :

- Expertise in Claims management specially in middle office claims account handling work, preferably with Insurance broking firms, with exposure to London markets

Job Complexity :

- Varied and Diverse

- Client Relationships - NA

- Communication Skills Influencing

- People Management and Strategic Impact Manager

Financial Impact :

- No direct / indirect accountability to functional budget or costs. Supports in cost management through achievement of functional goals and leading process improvements.

Geographical Impact :

- Sub Function, All Business Unit, Region / multiple countries

- Function, All Business Unit in 1 Country

- Function, 1 Business Unit, Region

Principle Accountabilities :

- Delivering to the Customer / Client To know the purpose of existence of the team and to be able to deliver to the client on time, to the right quality and keep every promise that is made. To be able to honor the commitments made to internal stakeholders at all times.

- Operational Excellence - Building value by creating process efficiencies through upstream & downstream impact in business

- Deliver quality by building a knowledge organization and encouraging, leading and guiding teams to build depth and breadth of technical expertise

- Alignment with Operating company's operating model to create logical business operations that deliver excellent customer services

- Stakeholder Management Stakeholders / operating companies :

- Deliver value in every sphere of interaction with the stakeholders. The incumbent will be responsible for driving effective client relationship by influencing decision makers on business and operational escalations (including repeat issues).

- Will be required to provide stakeholders with a value add experience by partnering on operational decisions. Initiate and influence expectation setting discussion with operating companies.

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