CK Birla Healthcare - Manager - Learning & Development - Non Clinical - Healthcare/Retail

Pre-requisites for consideration of candidature:

- MBA / PGDM

- Minimum 5-8 years of experience in managing training in a multi-centre set-up (healthcare or retail industries)

- Excellent interpersonal, communication and stakeholder management skills

- Candidate should be open for extensive travel

- Experience in team management

Key Job Responsibilities:

- Identify training needs through multiple channels, such as performance review, patient satisfaction score, organization context etc

- Design and create engaging training content based on requirements, either in house or though training partners

- Manage all types of training for different talent cohorts:

- Mandatory training (BLS, POSH)

- Service Excellence Training

- Induction

- Functional Training (e.g., Sales conversion, IT)

- Deliver training programs to employees across all levels of the organization

- Audit/Measure training effectiveness of all programs and take steps to enhance ROI

- Maintain records of all trainings conducted, including attendance, feedback, etc

- Update training content based on employee feedback and latest industry trends

- Identify internal trainers and conduct TTTs for them

- Publish monthly MIS /dashboard on key metrics