City Operations Manager - eCommerce

Job Description :

- End-to-End ownership of operations of an entire city. Leading a team of 30+ Loan Managers to ensure business delivery with maximum efficiency and process adherence

- Single point of contact between the ground operations team and the central team. He or she will have to co-ordinate with multiple stakeholders to ensure seamless coordination across teams

- Ensuring Ops processes and policies set forth by the company are implemented on the ground and monitored to ensure 100% adherence

- Ability to evaluate and hire team members on the ground

- Getting the best out of the ground operations team to deliver monthly city targets

- Training and mentoring team members on a regular basis and give them pointed feedback

- Transaction audits with detailed performance measurement and feedback for improvement for team members

- Identify areas of improvement and implement effective solutions to address

the same, in terms of sustainable systems and processes, in a dynamic business environment - Knack for setting, measuring and improving processes on a continuous basis

Experience:

- 5+ years experience in operations with an ability to manage mid-sized teams

- Startup experience is recommended.

Qualifications/Desired Attributes :

- Education : Graduates, Post Graduates

- Excellent communication skill

- Team management experience

- Process oriented and Real-time problem solver

- Hands-on approach for executing experiments and setting processes

- Ability to work in dynamic environment with changing goal posts and responsibilities

- High levels of motivation, energy & drive to ensure relevant goals are achieved

- Basic Excel knowledge