City Operations Head - Startup

Opportunity for City Head Operations - Bangalore (Startup)

Position : City Operation Head

Location : Bangalore & Hyderabad

Experience : 3 + years

Salary : Best in Market

Company : Startup

Experience Must : Working with startups

JD :

- Managing multiple units for day-to-day operations.

- Guiding and motivating unit teams to achieve targets and budgets.

- Delivery of superior customer service and consumer service.

- Team hiring, Training and development of the team.

- Unit mobilization and putting core operational skills and best practices in place as per SOPs.

- Operational training on all aspects which can build employees ability and confidence level to reach certain GOALS

- To drive operations excellence and delivery of key financial targets in line with leadership expectations.

- Revenue Generate Profit & Loss statement and work out on Monthly and quarterly budgets & Drive units under profitable margin.

- Labor Management - To run all units under Productivity and plan on manning cost as per revenue and estimated budgets in effective utilization of resources Control and optimize administrative expenses of the sites.

- Understanding key enablers and barriers to achieve client satisfaction

- Timely resolution of client escalations.

- Helping Sites in maintaining good CRM with the clients and meeting regional collection targets as an operations manager.

- Adhering to Scope of Work, agreements, detailness and documentation.

- Competent in handling the scoping of new sites and making the detailed costing, and to partnering with the revenue team to win the accounts.

- Generating clarity in the scope of work and guiding regional teams in service delivery

- Provide operational support - both Technical and Soft Services to the sites in your region

- Monthly; Quarterly and other various MIS to the management

- Benchmarking best practices in various sites in the region

If the Above role interest you please share your below mentioned details.

Current CTC : Fixed : Variable : ESOP
Expecting any Hikes or increment in current company :
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