Responsibilities :
- Own the end to end operations of Collection Center/ Fulfillment Center / Distribution Center operations which include infrastructure, people and processes
- Driver key operational and customer service metrics consistently
- Manage cost, quality and efficiency to achieve operations SLAs
- Ensure the system and ops level guidelines strictly adhere in the respective facilities
- Take decisions on matters relating to the day to day operations within the Mumbai Business Unit including the strategic planning of resources
- Influence any changes necessary to meet statutory requirements, ensuring minimum risk to staff members and the business
- Set targets and proactively manage & review the performance of FC/CC/DC teams.
- Manage relationships with key vendors pertaining to operations
Required Skill-sets / Education - MBA/PGDM, 6-13 years of work experience post MBA
People management: Ability to handle a layered team of more than 20 in an effective way and specify tasks and effective utilization of the available resource
Data Driven: Innate sense towards data & strong grip over operations metrics. Experience in process improvement and lean techniques
Process Adherence: Ability to bring rigor to the process and SOPs to ensure we build consistency and reliability on day to day basis and scalability in long-term
Personality: High Energy, go-getter, and a proactive personality. Should be a self-starter and should be able to work independently, take end-to-end responsibility and accountability for results
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