City Operations Head - FMCG/Retail

Responsibilities :

- Own the end to end operations of Collection Center/ Fulfillment Center / Distribution Center operations which include infrastructure, people and processes 

- Driver key operational and customer service metrics consistently 

- Manage cost, quality and efficiency to achieve operations SLAs 

- Ensure the system and ops level guidelines strictly adhere in the respective facilities 

- Take decisions on matters relating to the day to day operations within the Mumbai Business Unit including the strategic planning of resources 

- Influence any changes necessary to meet statutory requirements, ensuring minimum risk to staff members and the business 

- Set targets and proactively manage & review the performance of FC/CC/DC teams. 

- Manage relationships with key vendors pertaining to operations 

Required Skill-sets / Education : 

- MBA/PGDM, 6-13 years of work experience post MBA 

- People management : Ability to handle a layered team of more than 20 in an effective way and specify tasks and effective utilization of the available resource

- Data Driven : Innate sense towards data & strong grip over operations metrics. Experience in process improvement and lean techniques 

- Process Adherence : Ability to bring rigor to the process and SOPs to ensure we build consistency and reliability on day to day basis and scalability in long-term 

- Personality : High Energy, go-getter, and a proactive personality. Should be a self-starter and should be able to work independently, take end-to-end responsibility and accountability for results