Client Manager at Grassik Search
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City Operations Head - FMCG/eCommerce/Logistics/Supply Chain (5-12 yrs)
- Own the end to end operations of Collection Center/ Fulfillment Center / Distribution Center operations which include infrastructure, people and processes
- Driver key operational and customer service metrics consistently
- Manage cost, quality and efficiency to achieve operations SLAs
- Ensure the system and ops level guidelines strictly adhere in the respective facilities
- Take decisions on matters relating to the day to day operations within the Mumbai Business Unit including the strategic planning of resources
- Influence any changes necessary to meet statutory requirements, ensuring minimum risk to staff members and the business
- Set targets and proactively manage & review the performance of FC/CC/DC teams.
- Manage relationships with key vendors pertaining to operations
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