City Operations Head - Delivery Management

We have an urgent requirement with one of the biggest dinning and restaurant search organization at Multiple Locations in India.

1. Preference 1 would be from companies like Uber, Uber eats, Rivigo, Urban Clap

2. Second Preference would be from logistics companies like Delhivery, Blackbuck, Fire Fox- . Here rejections happen cause of culture fitment so getting someone who is a fast tracker and from this company would be an ideal fit.

3. Ecommerce companies like Flipkart, Amazon etc would be next

Here's what we are looking for-

- MBA good to have, with 4 to 8 years of experience in operations, consulting, banking, or consumer goods

- Exhibits high analytical skills with stronghold on excel

- Proven people management experience

- Ability to manage and mentor a highly dynamic and young breed of 5-6 team members.

- Outstanding interpersonal, leadership and public speaking skills

Designation : City Operations Head

- Purpose of the role :Ensuring a seamless delivery experience is an integral part of ordering food online. Aims to bring the best in class delivery experience to users.

- This role will be working to build a great food delivery fleet and scaling logistics in every city.

MBA - Tier 1 & 2 Colleges

Profile :

Key deliverables-

- Top of the funnel/ On boarding

- Prepare hiring targets for the city basis the demand growth plan

- Identify various sources to hire Riders and train them as per the projections and TAT

- Ideate and execute multiple BTL activities for hiring Riders

- Assess geo-expansion opportunities

- Support and Engagement

- Build efficiency in support processes for improving Rider experience

- Analyse Rider performance metrics and drive supply team for controlling parameters

- Run retention programs for Riders in a cost effective manner

- Design and send out Rider communication daily

- Resolve Rider issues within specified time

- Quality and Payout

- Define Rider service quality parameters for better customer and merchant experience

- Monitor key quality metrics at Rider level and ensure they are under tolerance level

- Run exercises for filtering delivery executive for non-adherence to quality standards

- Design the payout and incentive structure

Interested candidate with similar profile forward cv in word format mentioning current and expected package.

Ved
+91-9811762409