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City Operations Head (6-11 yrs)
Title/Designation: City Operations Head
Reporting to: Head Operations
Grade Positioning: SM
Skill Sets and core exposures:
- Execution Excellence.
- Process Compliance.
- Handling Complexity.
- Solving Problems.
- Audit Management
Key Deliverable:
- Ensure compliance on all parameters defined as per Assessment/grading standards to ascertain high quality leads for driver partners.
- Implement safety processes to reduce safety instances. ensure adherence to playbook to control safety instances.
- Run safety awareness campaigns for Partners & consumers for the city
- Drive projects as specified by CoEs to bring out best in class practices or solutions
- Closure of all partner issues within the timelines defined as per SLAs
- Partner Support-Escalations handling within the city
- Build a strong performance culture in the team, recognise and reward performance
- Nurture top quality talent for future roles
- Build unique systems and processes that are scalable to handle large teams
- Execute Quality and Process Audits
- Monitor non adherence of partners on Asset Thefts or non scheduled maintenance at the city level.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
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