City Operations Head

Title/Designation: City Operations Head

Reporting to: Head Operations

Grade Positioning: SM

Skill Sets and core exposures:

- Execution Excellence.

- Process Compliance.

- Handling Complexity.

- Solving Problems.

- Audit Management

Key Deliverable:

- Ensure compliance on all parameters defined as per Assessment/grading standards to ascertain high quality leads for driver partners.

- Implement safety processes to reduce safety instances. ensure adherence to playbook to control safety instances.

- Run safety awareness campaigns for Partners & consumers for the city

- Drive projects as specified by CoEs to bring out best in class practices or solutions

- Closure of all partner issues within the timelines defined as per SLAs

- Partner Support-Escalations handling within the city

- Build a strong performance culture in the team, recognise and reward performance

- Nurture top quality talent for future roles

- Build unique systems and processes that are scalable to handle large teams

- Execute Quality and Process Audits

- Monitor non adherence of partners on Asset Thefts or non scheduled maintenance at the city level.