jobseeker Logo
Now Apply on the Go!
Download iimjobs Jobseeker App and get a seamless experience for your job-hunting
03/09 Reshma Ali
Recruitment Consultant at Steps India

Views:2604 Applications:201 Rec. Actions:Recruiter Actions:189

City Operations Head (5-10 yrs)

Chennai Job Code: 738846

City Operations Head - Chennai

Job Description :

Customer Experience :

- Responsible for overall customer experience incl Restaurant Rating, Order Delivery/preparation timings

- Customer complaints reduction across both food & packaging

- Feedback of stealth brands

Delivery :

- Ensure >99% availability of units for production/service to meet the targeted Orders Per day for the city

- Reduce the cycle time of delivery of orders across brands

- Ensuring proper forecasting systems are in place for RMs to ensure 0 stock-outs across items

Financial :

- Achieving Annual Operating plan (All controllable cost parameters) for the city

- EBITDA for the city (this will include Food/packaging/labor costs reduction)

- Forecasting sales

Food Safety :

- Ensure the highest levels of standards in the units

- Work with QA to eliminate all NCs across the units in the city

- Establish Food safety audit & risk assessment mechanisms across the units

- Bring in BIC practices on food safety from multiple industries

People Management :

- Ensure 0 safety incidents across all the units in the city

- Control attrition % at city level

- People capability building & progression plans

- Reduce effort across multiple tasks & lead productivity improvement effort (Orders per FTE)

Process / Initiatives :

- Ensure adherence of all processes across the units

- Focus on in process measures for delivering output

Role Interfaces :

Internal :

1) Regional/Central Strategy team

2) Regional & City Business Head

3) Regional & City Chefs

4) Customer care team

5) Field ops

6) Finance

7) Capex/Capital purchase

8) SCM

9) L&D, QA, HR

External :

1) Government authorities (Police, Municipal inspector, etc)

2) Suppliers

3) Landlords (in case of escalations)

Kindly apply with your updated resume with following details :

Current Organisation:
Current Designation and Role:

Total Exp:

Current Salary (Also mentioned Fixed+Variable):
Expected Salary:
Present Location:
Joining Time:
Reason for Change:
Experience in Operations Guidelines and Implementation:


Women-friendly workplace:

Maternity and Paternity Benefits

Add a note
  • Apply
  • Assess Yourself
  • Save
  • Insights (Read more)
  • Follow-up
    (Read more)
Something suspicious? Report this job posting.