Product Manager at Confidential
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City Head - P&L & Expansions - Agri & Dairy (8-16 yrs)
1 Set-up all the standard operating processes required for the smooth running of day-to-day activities
2 Leading Vendor Management, SCM, Logistics, Strategy and Process excellence programs
3 Setting up e-commerce operations which includes warehousing, fulfillment, payments, customer service, order fulfillment, and deliveries services
4 Identify, evaluate, negotiate and manage strategic 3PL Vendors & Order fulfillment and delivery
5 Responsible for the P&L of the city with accountability of budgets / P&L ownership of the city, including sales; Manage the performance of all employees in the city across HR, B&M, operations, etc
6 Own day-to-day operational metrics; along with team management, ensuring process adherence, quality, and resource planning
7 Plan marketing activities and review sales reports with a view to meeting monthly and annual sales targets
8 Play a significant role in long-term planning with a view to delivering operational excellence
9 Review financial statements, sales, and activity reports, and other performance data to measure productivity and goal achievement
10 Monitoring sale trends & working towards the Top-line Targets sale & Margins Information in planning for special offers & promotion
11 Coordination with category manager for buying & cataloging
12 Operations
Handling:
1 Customer complaints
2 Manpower Efficiency
3 Delivery Schedule
4 New Customer Delivery
13 BDM & Marketing
1 Customer Acquisition
2 Customer Retention
3 Customer Acquisition Cost
4 BTL Activities
14 B & M
1 Margin % for B&M
2 Category & Product mix on App
3 Customer complaints against availability mismatch
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