City Head - Operations - Online/FMCG

Job Description:

- End-to-End ownership of operations. Hire, monitor and manage a two-tier team

- Owning and delivering targets for key operating metrics- Efficiency, Productivity, fulfillment %

- Single point of contact between the ground operations team and the central team. He or she will have to co-ordinate with multiple stakeholders to solve real-time escalations on ground

- Ensuring Ops processes and policies set forth by the company are implemented on the ground and monitored to ensure 100% adherence

- Ability to evaluate and hire key resources within his/her team

- Training and mentoring team members on a regular basis and give them pointed feedback

- Transaction audits with detailed performance measurement and providing feedback for improvement to team members

- Knack for setting, measuring and improving processes on a continuous basis in a dynamic environment

Experience:

- 5-10 years of experience in warehouse operations, last mile operations, etc.

- Managed a two-tier team

- Successfully executed operations in a high velocity environment

- Local language proficiency

Qualifications/Desired Attributes:

- Education: Graduates, Post Graduates

- Team management experience

- Process oriented and Real-time problem solver

- Ability to work in a high velocity environment with changing goal posts and responsibilities

- High levels of motivation, energy & drive to achieve targets

- Basic Excel knowledge