Senior HR Associate at Talentiser.com
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City Head - Operations - Internet/Online (3-5 yrs)
- End-to-End ownership of operations of the city. Hire, monitor and manage a two-tier team of Area Ops Managers and Loan managers.
- Owning and delivering targets for key operating metrics- Efficiency, Productivity, fulfillment %
- Single point of contact between the ground operations team and the central team. He or she will have to co-ordinate with multiple stakeholders to solve real-time escalations on ground
- Ensuring Ops processes and policies set forth by the company are implemented on the ground and monitored to ensure 100% adherence
- Ability to evaluate and hire key resources within his/her team
- Training and mentoring team members on a regular basis and give them pointed feedback
- Transaction audits with detailed performance measurement and providing feedback for improvement to team members
- Knack for setting, measuring and improving processes on a continuous basis in a dynamic environment
- 3-5 years of experience in warehouse operations, last mile operations, etc.
- Managed a two-tier team of 30-50 members
- Successfully executed operations in a high velocity environment
- Local language proficiency
- Education: Graduates, Post Graduates
- Team management experience
- Process oriented and Real-time problem solver
- Ability to work in a high velocity environment with changing goal posts and responsibilities
- High levels of motivation, energy & drive to achieve targets
- Basic Excel knowledge
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