Research Associate at WhiteTrail Advisors
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City Head - Operations - Courier Firm (6-10 yrs)
Roles and Responsibilities:
- End-to-End ownership of operations of the city. Hire, monitor and manage a two-tier team of Area Ops Managers and Loan managers.
- Owning and delivering targets for key operating metrics- Efficiency, Productivity, fulfillment %
- Single point of contact between the ground operations team and the central team, coordinate with multiple stakeholders to solve real-time escalations on ground
- Ensuring Ops processes and policies set forth by the company are implemented on the ground and monitored to ensure 100% adherence
Desired Candidate Profile:
- Drive and Rigor
- Local Language proficiency
- Highly aggressive (Restless)
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