Team is responsible for providing Trade Transaction processing support. The team will be required to handle various products like Documentary LC's , Guarantee and Stand BY LC, Commodity Documentary credits, Document Scrutiny & Payments under LC, Trade Loan and discounting DAY TO DAY RESPONSIBILITIES 1. Processing standard a. Ensure process delivery as per Service Level Agreement at all times. Ensure service quality is maintained as per agreed KPI b. Interact with client on a daily basis to understand their requirement c. Ensure team meets required productivity targets and improve process through standardization, simplification & elimination ( Non Tech idea implementation) d. Address client escalations / issues. Build excellent rapport with client e. Conduct regularly meeting / discussion with Branch Ops / Client f. Active participation in various team interactions and employee engagement events to develop the culture of knowledge sharing and sharing of best practices. g. Lead and Build a strong team who takes ownership to deliver with pride and succeed together h. Engage in active people connect, mentoring and guiding the team members towards the organization goals. i. Achieve 100% Manager effectiveness score in VOE survey j. Active Engagement in Trade Technology and Transformation initiatives - Ensure successful commercialization and timely efficiency realization k. Approach and execute every action to exhibit and deliver our mission of enabling Growth & Economic progress 2. Risk and Control a. Ensure team adheres to internal policies to ensure compliance with legal parameters as well as company policies and procedures b. Prepare for audit and take necessary actions for clean audit results c. Periodic review of process to identify inherent risk and develop suitable control method/activities. d. Manage Audit and regulatory deliverables e. Timely updation of Process notes. f. Continuous monitoring to eliminate Bespoke processes and bring in Process g. standardization - with measurable data points on actions taken. Work on setting up early warning infrastructure and work progressively on improving client experience. 3. Migration and Project management a. Lead new/ongoing projects/migrations and ensure smooth cut over with minimized risks - internal and external b. Ensure development of training database, training materials, and trackers for the migration c. Ensure trainings are scheduled and conducted for new staffs. Ensure training and parallel run are well planned and executed without impact on delivery 4. Revenue and Cost management a. Identify and execute process improvements and cost reduction initiatives 5. Team Management a. Improve Client experience by TAT reduction , Exception reduction b. Ensure the team provides the best productivity to meet SLA targets c. Motivate the team towards the business objective d. Maintain team's performance metrics to track defects, productivity. e. Ensure back-ups are created within and across the team through cross functional projects. f. Work on strengthening Risk & control SKILLS Core: 1. Ability to execute and exceed both internal and customer expectations in a team-oriented Operations environment 2. Ability to work as a team with offsite partners. 3. Consistent ability to identify process improvement and implement quickly and accurately. 4. Strong attention to detail is required to ensure the data privacy of our client information 5. Strong team management skills 6. Strong client management / relationship management skills 7. Team handling experience (Span of 25+ Team members) Competencies: 1. Well versed with UCP, ISBP, URR, Trade Services Products, and Trade Finance Products. 2. Information must be expressed coherently and accurately to key people in a timely manner. 3. Confidence, self-motivation and plenty of initiative 4. Strong sense of ownership and accountability for work 5. Ability to build working relationships with stakeholders 6. Good oral and written communication skills 7. Ability to work in team environment 8. Enthusiasm and strong desire to work in operations EDUCATIONS - Bachelor's degree - 15 years of experience in Trade Operations/ Services. OR - Post Graduate (preferably Finance) - 12+ years of experience (Trade Operations/ Services). - CDCS Certification is preferred.

Mumbai

Citi - AVP - Trade Finance Operations & Services 

Citi - AVP - Trade Finance Operations & Services  ,Job Description for Citi - AVP - Trade Finance Operations & Services  in Citi in  Mumbai for (12-16) years of experience. Apply Now!

Job Description for Citi - AVP - Trade Finance Operations & Services  in Citi in  Mumbai for (12-16) years of experience. Apply Now!