05/09 Shailendra Saini
Principal Consultant at Talent Leads Consultants

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Circle Service Head - Telecom (6-14 yrs)

Hyderabad/Kerala/Cochin Job Code: 489371

Enabling all FS delivery points and teams to make it easy and simple for our customers to deal with us by:

- Timely and Quality Installation

- Speedy and Quality Resolution of Viewing related problems faced by customers

- Acting upon Customer Satisfaction Study reports on a monthly basis and providing necessary input to various delivery teams.

- Ensure that there are no fraudulent accounts created / installed in the state.

Job description

Installation and Field Repair

- Selection, appointment and continuous management of ISPs

- KPI / SLA management (of various delivery units / partners)

- ISP and other vendors contract administration and management

- Quality of people, tools and training

Policy & Process Compliance

- Ensure that the organisation's processes and policies are adhered to.

- Provide regular input to keeping our processes in alignment with our service philosophy - Easy & Simple.

- Provide input to planning, training and quality as applicable

Customer Satisfaction

- Ensure that all necessary actions are taken based on the annual wave of CSAT study at strategic level

- Take quick action on input provided by the Central Quality and PI team (monthly tracker) to correct processes or any other tactical measures

People Management and Development

- Select, Develop and Retain quality manpower at all levels in the region (including direct and indirect manpower and vendors)

- Provide timely and necessary input to people on performance

- Ensure that the service philosophy is understood and communicated to all levels and individuals

- Maintain transparency in dealing with people and performance management

- Guardian and Champion of organisational culture in the state

Productivity and Cost Effectiveness

- Improve productivity continuously (without compromising quality) and therefore, keep costs at optimum levels.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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